2018 Guide to the New Realities of Retail


Aging Services 2018 Claim Report: Valuing Employees, Minimizing Risk

The 10th edition of the aging services claim report utilizes CNA claim data and information compiled from interviews with industry leaders to provide insights and recommendations for aging services organizations to enhance resident safety.

The report concludes that staff retention is a critical indicator of quality care, effective leadership and the financial well-being of an aging service organization. It is paramount that leaders appreciate the effect of staffing retention on the organization’s efforts to decrease the two most frequent claims: resident falls and pressure injuries.

In this report, you will learn the following:

  • Industry leader insights into current risk issues
  • Leading loss drivers in aging services
  • Impact that high turnover has on an aging services organization’s bottom line
Whether your business is skilled nursing or assisted living, this report can help you assess and update your clinical and operational practices, reduce liability exposures and better navigate the changes affecting the aging services industry.


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